CanvasPop is a venture-backed B2C e-commerce company focused on delivering personalized wall art and home decor products. Winner of Startup Canada’s Global Entrepreneurship Award. With over 300,000 happy customers around the globe, we’re now looking to grow and innovate the personalized art market using technology and mass customization.
We are currently looking for a Seasonal Customer Experience Specialist in our Ottawa location to help us during the Holiday season.
Our company is dedicated to building a world class and highly respected customer experience team. Our customers are our #1 priority. From visiting our website to the moment they unwrap their custom artwork, we want to ensure every customer has the best experience. We want to hire great people that can share in that vision.
Job: Seasonal Customer Experience Specialist Department: Customer Service
Position: 1 Available Position
Schedule: Varies October to January (with the possibility of extension) - must be available to work evenings and weekend shifts throughout the holiday period
Reports to: Customer Experience Supervisor
Responsible for supporting a world class customer experience program that focuses on superior communications skills and unparalleled innovative solutions. The Customer Experience Specialist interacts with customers to provide and process information in response to inquiries, concerns and requests. They are also responsible for participating in all assigned training, and meeting personal goals. The CES understands his/her role as brand ambassador and provides positive brand experiences to all customers.
Primary Duties and Responsibilities
Hope You Have
Experience with help desk/customer ticket tracking software (e.g. Zendesk)
If you are Interested please e-mail us at firstname.lastname@example.org.